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Shipping and returns policy HEADING_TITLE

We believe in making your online shopping experience convenient, secure and easy. Please be assured that the credit card facility on The Other Shop's website has been approved and provided by Westpac Bank. SSL is also used to encrypt and protect data you send to us over the internet. We will not accept any orders that are suspected to be fraudulant. Please ensure that the details to your credit card match the information provided on the order. All the items that can be purchased at The Other Shop.com Australia are held in stock in perfect condition, ready to ship once full payment has been made. All prices listed are charged in Australian dollars. Complete your order before 3pm on a given business day for fastest dispatch.

RETURNS

If you would like to return your purchase, please email a notification letter within 7 days from the date of purchase and you will be sent an email containing a Return Authorisation number with instructions on returning the garment. The garment must be sent back within 7 days prior to the issuing of a Returns Authorisation number to be eligible for a refund. Any items received after 7 days will not be accepted and returned straight back.

Once the product has been received and has passed a quality control check to ensure the product has not been worn or stained and that the tags, original designer boxes, dust bags, packaging and any included catalogues are still in place, the purchasing amount minus the delivery fee or transaction fees (international orders) will be credited to your credit card or account.

Garments must be in original condition with all original packaging and tags; this also includes shoe boxes and protective shields on swimsuits. If the garments are not sent to us in this way, there will be no refund and it will be returned to the customer.

Please ensure that you provide a Returns Authorisation number with your return. Returns without a Returns Authorisation number will not be accepted and returned straight back.

REFUNDS & EXCHANGES ON SALE ITEMS

There are strictly NO REFUNDS on any sale or discounted items.

We do except size or item exchanges.

Shipping will be at your own cost both ways, so you will need to include a pre-paid satchel with your name and address with your exchange in order for us to send any new sizes or styles back.

You must email a notification letter within 7 days from the date of purchase and you will be sent an email containing an Return Authorisation number with instructions on returning the garment. The garment must be sent back within 7 days prior to the issuing of a Returns Authorisation number to be eligible for an exchange. Any items received after 7 days will not be accepted and returned straight back.

Garments must be in original condition with all original packaging and tags; this also includes shoe boxes and protective shields on swimsuits. If the garments are not sent to us in this way, there will be no exchange and it will be returned to the customer.

However, there are NO EXCHANGES OR REFUNDS ON 70% OFF FINAL SALES.

Please ensure that you provide a Returns Authorisation number with your exchange. Returns without a Returns Authorisation number will not be accepted and returned straight back.

SHIPPING COSTS

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Free postage on all Australian orders OVER AU$100. For Australian orders under AU$100, postage is a flat rate of AU$10. Delivery will take 1-2 business days to major cities.

INTERNATIONAL DELIVERY CHARGES

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ZONE A -    New Zealand

Zone B -   Hong Kong Indonesia Singapore

Zone C - Japan

Zone D -     Canada      United States

Zone E - France  Germany Ireland        Italy Netherlands Finland    Poland Switzerland Sweden    Spain         South Africa       United Kingdom

0.000 kg - 0.500 kg

$24.00

$30.00

$30.00

$30.00

$40.00

0.500 kg - 1.000 kg

$29.00

$40.00

$42.00

$40.00

$51.00

1.000 kg - 1.500 kg

$35.00

$49.00

$53.00

$49.00

$62.00

1.500 kg - 2.000 kg

$40.00

$58.00

$64.00

$59.00

$73.00

2.000 kg - 2.500 kg

$45.00

$67.00

$76.00

$69.00

$84.00

2.500 kg - 3.000 kg

$55.00

$83.00

$89.00

$86.00

$107.00

3.000 kg - 3.500 kg

$60.00

$90.00

$96.00

$ 92.00

$118.00

3.500 kg - 4.000 kg

$64.00

$96.00

$104.00

$99.00

$130.00

4.000 kg - 4.500 kg

$69.00

$103.00

$111.00

$105.00

$140.00

4.500 kg - 5.000 kg

$73.00

$109.00

$118.00

$111.00

$152.00

Delivery with FedEx Express for international orders will take approximately 1-3 business days. Tracking number will be provided and signature on delivery is required. Please do not provide PO BOX addresses.

CUSTOMS, DUTIES & TAXES

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from The Other Shop, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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